Terms and conditions
Please read the following TERMS AND CONDITIONS carefully. They contain important information about your rights and obligations ,as well as limitations and exclusions that apply to your purchases.
- “MAGNATE FZ LLC" maintains the https://magnates.ae/ Website ("Site").
- “United Arab of Emirates is our country of domicile” and stipulate that the governing law is the local law. All disputes arising in connection therewith shall be heard only by a court of competent jurisdiction in U.A.E.
- “Visa or MasterCard debit and credit cards in AED will be accepted for payment“
- “We will not trade with or provide any services to OFAC (Office of Foreign Assets Control) and sanctioned countries in accordance with the law of UAE“
- “Customer using the website who are Minor /under the age of 18 shall not register as a User of the website and shall not transact on or use the website“
- “Cardholder must retain a copy of transaction records and Merchant policies and rules“
- “User is responsible for maintaining the confidentiality of his account“
We Are Providing Free Delivery In Cities.(Dubai, Sharjah, Abu Dhabi, Al Ain, Ajman, Ras al-Khaimah, Fujairah, Umm al-Quwain)
For other countries shipping costs may vary. For detailed information please contact our Sales Team by sending an email: firstname.lastname@example.org
Shipping will be done by a third-party courier.
The order delivery can take between 5 to 15 working days Delivery times may vary in certain exceptional periods of increased flow (examples: holidays and weekends). We suggest that you should anticipate your purchases in order to receive all orders with no problems.
Exchange and Return Policy
In Magnates , our main goal is your complete satisfaction. Purchasing decisions are easy, quick and fully transparent. However, if not satisfied, the deadline for requesting for refund is 3 days after receiving the order. We don’t accept exchanges,only return. You can do this by sending us an email email@example.com with information about the product you want to return :
- order number and date
- product details
- reason for return
Please be noted that Refunds will be done only through the Original Mode of Payment
Our Customer Care Team will review your case and send you all the instructions.
Rules for Returns
For the return to be accepted, it is essential to respect the following rules:
- The product has to be sealed in its original packaging, including the protective cellophane or labels (if any);
- If the product box has no mark or seal, you must keep intact the seal of the product, or any other protection marks;
- You shall ensure that the product has all items: samples, gifts, among others, respecting the original shipping conditions;
- Preserve the invoice, bearing in mind that a copy of it must accompany the return of the product
- Return Shipping Fees. Shipping fees to return the items are at the customer's own expense - (excluding situations of damaged/faulty items).
Cancelation (Refund) Policy
Should you wish to cancel your purchase for any reason please notify us within 24 hours
Cancellations can be completed by contacting our Customer Service team via emailing us at firstname.lastname@example.org
We will process your refund accordingly and advise you when the refund has been completed.
Refunds will be made via the same method used for the original payment eg. Visa/ MasterCard, We will refund your money within 45 days of receiving the goods back to our warehouse.
Contact our customer service team on +971 52 612 30 76